© Patch and Scott 2005

RETURNS AND EXCHANGES

RETURNS POLICY
We will offer a refund or exchange (if stock available) on any unworn/unused goods (faulty or otherwise) within 28 days of dispatch when accompanied by the original sales receipt. Please ensure all items are returned in their original packaging with their labels intact. The date your items were dispatched by us will be detailed in the documentation that arrives with your order. You will receive a returns form with each order to complete and return. You are responsible for any return delivery charges. We will re-imburse the postage paid when returning faulty items only. (Please note, this does not affect your statutory rights). If you require an exchange on a faulty item and we have stock available, you will not be charged again for delivery. Please note that all refunds and exchanges must be made through our website. We will refund the original credit card charged only. (Please note that refunds may not show up on your bank statement immediately).

RETURNS PROCEDURE
If you wish to return any items to Patch and Scott please complete the brief "Returns Form" which will be sent out to you with your order. Wrap your item(/s) safely and securely to avoid damage in transit back to Patch and Scott (please note Patch and Scott is unable to accept an item for refund if it has been damaged in transit). Include your completed "Returns Form" and send your package back to Patch and Scott, Website returns, Patch and Scott, 14 Ham Street, Richmond, Surrey. TW10 7HT. We recommend returns by courier, recorded or special delivery. Please note that Patch and Scott will be unable to refund items returned to us which are lost in the post. It is advisable to obtain a proof of posting certificate if using the Post Office and arrange the necessary compensatory cover for the items.

info@patchandscott.com